Maintenance

• management of the hardware features of customers’ networks
• replacement according SLA guaranteed from parts and malfunctioning systems
• Help Desk Technician active H24 dedicated to receiving calls for assistance
• complete management of ticket and logistic for reporting intervention

Maintenance

• management of software capabilities of the equipment of Customer
• analysis of hardware and software systems operations
• verification and preparation of technical requirements
• correction of error configuration; recovery of parameters according to the needs of service
• escalation towards technical support of suppliers of hardware / software
• warranty of coverage of contacts H24

Maintenance

• configuration management of network devices for enabling new features and services conducive to business activities of the Customer
• periodic analysis of systems to check their current status or of obsolescence compared to the expected performance
• preparation of plans for upgrading infrastructure designed to protect the business results

Support

• top-level technical support on systems maintenance
• services provided by highly qualified and certified technology
• direct management of escalation towards the manufacturers
• analysis and proposition of workarounds for immediate protection of the business
• certification of new features and release complex infrastructure and systems
• evaluation of testing and performance of new features